THIS AGREEMENT GOVERNS YOUR PURCHASE OF PRODUCTS FROM SONY ELECTRONICS INC. (“Sony”). PLEASE READ IT CAREFULLY. NO OTHER TERMS APPLY. BY SUBMITTING YOUR ORDER YOU ARE AGREEING TO THESE TERMS.

THIS AGREEMENT CONTAINS A BINDING INDIVIDUAL ARBITRATION CLAUSE AND CLASS ACTION WAIVER APPLICABLE TO CERTAIN CANADIAN PROVINCES (EXCLUDING ONTARIO, SASKATCHEWAN, AND ALBERTA). IF YOU WISH TO OPT OUT OF THESE PROVISIONS, PLEASE FOLLOW THE INSTRUCTIONS IN THE DISPUTE RESOLUTION SECTION BELOW.

Definitions:

     “Product” means any item or service offered for sale or licensing on the Website or Sony’s direct sales materials (ads, catalogs, specifications sheets, etc.), including but not limited to hardware devices, software, accessories, configurations of hardware and software, CDs, DVDs, Blu-ray discs, PlayStation games and all associated documentation.

     “Website” means the Sony website located at electronics.sony.ca

Entire Agreement:

     Sony Electronics Inc. is the seller of record for all transactions conducted through the Website and is solely responsible for all contractual obligations, including without limitation order fulfillment, returns, refunds and customer service. Your contract of sale is directly with Sony Electronics Inc. Sony of Canada ULC, a subsidiary of Sony Electronics Inc., is used on the Website for branding purposes only and acts solely as an agent or marketing entity of Sony Electronics Inc. and holds no independent liability for transactions.

     The terms and conditions herein may NOT be altered, supplemented, or amended by the use of any additional document(s) that purport to be an agreement of the parties. Any attempt to supplement or amend these terms and conditions or to enter an order for Product(s) which is subject to additional or altered terms and conditions shall be null and void.

Orders/Acceptance by Sony/Acceptance of this Agreement by You:

     All orders of Products placed by you with Sony are non-cancelable and shall be subject to acceptance by Sony and these terms and conditions. Sony reserves the right to reject any order you place with us, and/or to limit the quantities on any order. Notwithstanding any order confirmation or other communications sent by Sony, your order shall not be deemed accepted by Sony until Sony’s shipment of the Products ordered. Your submission of your order shall constitute your full acceptance of this Agreement. IF YOU DO NOT ACCEPT THIS AGREEMENT, PLEASE DO NOT SUBMIT AN ORDER.

Limited Warranties:

      With respect to Sony branded Products, Sony makes no warranties except those stated in the Sony Limited Warranty cards included with the Products. With respect to third party (i.e. non-Sony branded) Products, such Products are sold by Sony AS IS. However, the third party manufacturer or supplier of these Products may offer its own warranties, and you agree to look solely to such manufacturer or supplier for any warranty related claims. SONY EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES OF MECHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND ANY IMPLIED WARRANTIES OF NON-INFRINGEMENT.

Software License Terms:

     All software (including pre-loaded software contained in hardware) (“Software”) is provided subject to such Software’s end user license agreement. You agree that you will be bound to such agreement.

Payment Terms; Price Confirmation/Billing Errors:

     Unless otherwise indicated, the purchase price of Products will be billed in full at the time of Product shipment. Sony will charge your selected payment method upon shipment.

     At the time you place your order, Sony will pre-authorize your payment method for the total purchase amount plus applicable taxes and shipping charges. Once Sony ships your order, Sony will collect payment from your selected payment method. If your order includes multiple products, it may be separated into multiple shipments. If this is the case, then each shipment will be billed to your payment method separately.

     Sony accepts MasterCard, Visa, American Express, PayPal, Apple Pay Google Pay Sony does not accept cash, COD, purchase orders, or personal checks. Express Checkout available for Google Pay, Apple Pay and PayPal. Please note for PayPal: Only Canada PayPal accounts are accepted. There are current limitations when using Express Checkout, such as: Store credit cannot be used and only one Product can be purchased at a time. Sony payment terms are subject to change without notice at Sony’s sole discretion.

     For pre-orders and orders with extended future delivery dates, your credit card will have a pre-authorization hold placed on the credit card at the time your order is submitted. If the pre-authorization hold has expired when the Product is available for shipment, your credit card will have a re-authorization prior to shipment and payment capture will occur when your order is ready to be shipped. If the re-authorization fails, your order will be cancelled, and an email will be sent to you indicating the credit card re-authorization failure so you can follow up with your bank and re-order when you are ready. If the re-authorization fails, we will email you and ask you to update to a new credit card. The time length you will have to be able to update to a new credit card will vary based upon the form of payment originally used and when the product will be ready to ship, we recommend you update to a new credit card promptly and as soon as possible.

     For orders from the Website, we confirm the price of a Product as part of our order processing procedures. In the unlikely event that a price stated on a Sony Website or direct sales materials are incorrect, then the following applies: If a Product’s correct price is lower than our stated price, we charge the lower price and ship you the Product. If a Product’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

Price Match:

     We will match the Product prices of online Sony Authorized Retailers (excluding warehouse club retailers) for immediately available Products, subject to your request and these terms and conditions:

• For thirty (30) days from the date of sale, we price match Authorized Sony Retailers online prices for in-stock and readily available exact same SKU/Product. During the Holiday Season, for purchases made between November 1 and December 25, we price match until January 16 of the following year.
• If we lower our online price during the time period allowed for returns (thirty (30) days from shipment date) and Holiday Season Returns, we will match our lower price during that time period.
• Sony will only price match new Products (excludes clearance and open-box Products) that are in-stock online and readily available to ship. One price match per identical Product, per customer, at the then-current, pre-tax price available to customers is allowed.
• Despite any other term and condition to the contrary, Sony’s decision to price match, including to a maximum or minimum dollar amount per Product or order, is based on Sony’s unilateral decision.
• • Preordered products that are lower in price at the time of shipment than when the order was placed will be refunded the difference, after the delivery of the order. If you don’t see the refund, promptly contact us at 1-800-249-SONY(7669)within 30 days from delivery of your order. For more details on hours of operation and other ways to contact us click here.

Sony will not price match for the following:

• Prices that are based on intentional or unintentional pricing errors or low-ball offers, system errors or technical glitches, including by Sony Authorized Retailers, as determined by Sony’s unilateral decision.
• Certain Products as unilaterally determined by Sony, including but not limited to, televisions, digital camera bodies and lenses. A Sony Customer Care representative can help you identify which Products are excluded from price match eligibility.
• In-store prices.
• Online prices of retailers who are not Sony Authorized Retailers.
• Products sold by or shipped from third-party sellers on websites, including such sellers on Sony Authorized Retailer websites and marketplaces.
• Pricing that is only available to select groups of customers including loyalty offers, discounts relating to non-warehouse membership or paid loyalty programs and government exchange store offers.
• Pricing that is for non-consumer usage or customers.
• Pricing and offers including contract cell phones, service prices (including delivery and installation charges), pre-order offers, rent/lease to own products, liquidation offers, and trade-in offers..

Any financing offers, bundle offers, subscription services, free products, pricing errors, mail-in offers, coupon offers, products that are advertised as limited quantity, out of stock products, clearance open-box, refurbished, pre-owned, credit card offers, gift card offers, products included in gift card offers, voice-only deals, whether offered by us or a third party, including Sony Authorized Retailers.

Products:

     Sony continually updates and revises Products. Sony may revise and/or discontinue Products at any time, in its sole discretion. Changes in Products shipped, and Products described on this Website and/or direct sales materials are possible. Sony Products are new unless specified as refurbished.

Coupons & Promotional Codes:

     In Sony promotional offers offering a discount coupon or promotional code (collectively hereinafter referred to as “Coupon”), Sony will email the Coupon to you at the email address used to place the order once your order is delivered. The Coupon must be used within 1 year from date of issuance or Coupon is forfeited, void and expired. Coupons are non-transferable, non-redeemable for cash or cash equivalent and have no cash value. Coupons are valid for only 1 purchase/transaction for Sony Electronics merchandise on electronics.sony.ca. If Coupon amount is only partially used, the remaining amount is void and will not be refunded, saved or otherwise redeemable. Coupon may not be used on orders whereby the total amount of the order is less than the coupon. Return of the product that qualified for the Coupon or exchange for a Product that does not qualify for the same Coupon will void the Coupon. Coupon does not apply to previous purchases, applicable taxes, or shipping and handling. Unless expressly stated in a promotional offer, Coupon may not be duplicated or combined with other offers, promotions or discounts. Subject to product availability, no rain checks issued. Other restrictions may apply. Void where prohibited, taxed or restricted by law and if altered, copied, transferred, or sold.

     To redeem the Coupon, you must type the Coupon code into the promotion box on the Website at the time of purchase and the applicable discount will be deducted from the final price of the qualifying purchase. If you fail to enter the Coupon code at the time of purchase, the purchase will not be eligible for the Coupon discount. Coupon will not be applied to purchases after the purchase transaction is completed. Coupons will not be replaced for any reason.

     Sony has no liability for late, lost or misdirected email, including, but not limited to, if provided inaccurate information or for any loss, damage or injury as a result of technical or telecommunications problems, including security breaches. If such problems arise, then Sony may modify, cancel, terminate or suspend the Coupon.

     You may not use Coupons toward the purchase of refurbished Product.

     Coupon and promotional code offers are valid only in Canada, excluding Quebec and New Brunswick. Coupon code programs may be terminated or modified by Sony at any time in its sole discretion.

Shipping/Delivery

     Free shipping on All Products

• Orders placed before 2pm EST will be shipped out same day. All other orders are shipped next business day. Estimated delivery is 2-3 business days from ship date. A tracking number will be emailed (excludes 51” and above TVs).
• For televisions 51” and above, when your TV ships you will receive an email with tracking information. Our shipping carrier will contact you by phone, email or text approximately 4-9 business days after your order ships to arrange a delivery and, if applicable, an installation appointment that works best for you.
• Shipping times to rural areas may take longer than stated above.
• Sales and shipping Quebec and New Brunswick are currently unavailable.

     Express (cost shown in Check Out)

• Orders placed before 2pm EST will be shipped out same day. All other orders are shipped next business day. Estimated delivery next business day from ship date. A tracking number will be emailed (excludes 51” and above TVs).

There may be issues beyond the control of Sony or the carrier, thus, we do not guarantee that your order will not be delayed. If your express shipping order does not arrive at the time stated in your order, Sony will automatically refund the paid express shipping charge to your original form of payment once your order delivers and send you an email to let you know

We recommend placing orders during the “Holiday Season” (November 1 through December 25) as early as possible as delays may occur beyond the control of Sony or the carrier.

We do not ship to Quebec or New Brunswick at this time.

Please note: Products that contain Lithium batteries may not be deliverable to CFPS addresses.

TVs 51” and above Shipping Details:

     51” and above TVs ship through our carrier for delivery to the threshold of your front door/delivery location. Threshold delivery includes one flight of stairs at the exterior of the delivery address, to bring the shipment to the threshold, or doorway/entrance of the address. The carrier will call you to schedule a time and date for delivery, usually between 4-9 business days. The carrier will contact you (via email, phone call or text) notifying you that shipment is in transit and providing you a link to track your order. Actual delivery will depend upon both the carrier’s and your schedule. In rural areas of Canada, the carrier may need to enlist the help of a local delivery company to deliver your product. This may increase the expected time to deliver.

If your TV is delivered with a damaged box, please refuse delivery at the door. If you accept the TV delivery with a visible, damaged box, note “damaged” on the receipt when you sign for the TV with the carrier.

     Shipments valued at $999.00+ shipped via certain carriers (i.e., Purolator) require a signature and government issued photo ID upon delivery. The person signing at the delivery address must be 21 years of age or older and must sign at least their first initial and last name at time of delivery. If you are not available to sign for your package, the following will occur:

1. Purolator will leave a note at your door informing you there is a delivery that requires signature and will mention that another attempt for delivery will occur the following day with a time window.
2. Purolator will update the same information on the tracking page for your package.
3. Instructions on how to collect your shipment from Purolator local hub within specified time frame will be mentioned on the Purolator tracking page for your shipment.
4. Purolator will make 3 attempts to deliver your package, if unable to deliver your package, you will be informed, and your package will be returned to our warehouse.

If you are unable to receive your delivery at the address on your order, we may be able to request a hold on your shipment for you to pick it up. When picking up your order, as per carrier regulation, you must show Purolator your government issued photo ID, which must match the delivery address for your order. Please reach out to our Contact Center Sales and Care Team. Contact us at 1-800-249-SONY (7669). For more details on hours of operation and other ways to contact us click here.

Set Up Service

     Free Delivery for TVs 51” or larger (price shown in Check Out)

     When your TV ships you will receive an email with tracking information. Our shipping carrier will contact you by phone, email or text approximately 4-9 business days after your order ships to arrange a delivery and installation appointment that works best for you.

Return Policy:

     Excluding Products marked as refurbished and/or FINAL SALE – NO RETURN** and unless defective or otherwise stated herein, Sony’s return policy allows for most Products purchased directly from the Website and shipped to locations in Canada) to be returned by you after obtaining a Sony return authorization number (RMA) during the Return & Exchange Period of 30 days following date of shipment by Sony for a refund of purchase price actually paid minus any return shipping costs.

Please allow up to 10 business days for the refund to your original payment method. If the original form of payment is no longer available, then Sony will issue a check instead, which may take up to 4 weeks.

      PLEASE NOTE: TVs 51” and above WILL HAVE A $150 RETURN SHIPPING FEE (YOU ACKNOWLEDGE AND AGREE TO BE DEDUCTED FROM YOUR REFUND BALANCE). If delivery of your 51” and above TV is refused, or not completed, the $150 fee is not charged.

TV returns 51” and above must be picked up by our partner carrier from the same address to which the TV was delivered.

     In its sole discretion, Sony may additionally charge a restocking fee of 15% of the purchase price (“Restocking Fee”) to all Products.

     Please note: To receive a full refund all items included in the order need to be returned at the same time, if all items are not returned at the same time a partial refund will be provided.

Holiday Season Return Policy:

     You may return eligible Products purchased between November 1 and December 25 (“Holiday Season”) until January 16 of the next calendar year, or within 30 days from date of shipment (whichever is greater), subject to all other terms and conditions set forth in this Agreement. After the aforementioned time period purchases made during the Holiday Season are ineligible for return.

The RMA number may be obtained by:

     1. Logging into your Sony account (if you had a Sony account at the time you placed your order). Go to [Orders]. If the Product is eligible for return there will be an option to click to begin RMA process online. Follow and complete the process. A shipping label will be provided that you can take to Purolator along with the merchandise for return to Sony.

     2. If you placed your order as a guest: Select track my order, enter your email address, and order reference number, then submit. Then select the return/refund option. Follow and complete the process. A shipping label will be provided that you can take to Purolator along with the merchandise for return to Sony.

      3. For any concerns or questions please contact us at 1-800-249-SONY (7669). For more details on hours of operation and other ways to contact us click here.

     The RMA must be noted on the outside of the returned Product’s container. RMAs are valid for only 30 days from delivery of Product.

     Products must be returned in the original packaging, with all included accessories, instruction sheets, and with bundled third party and/or Sony merchandise (if applicable). Shipping and handling charges and installation costs are not refundable.

     Once you have received your shipping label, please promptly send the Product back to Sony as you have a limited window for the return to be received by Sony in order for you to receive your refund.

     If you return Product to Sony (i) without a RMA from Sony or (ii) beyond the 30 day issuance period, or (iii) without original packaging, including accessories, instruction sheets, components, Product literature and/or bundled third party and/or Sony merchandise (if applicable), Sony retains the right to either refuse delivery of such return or charge you a 15% Restocking Fee of the purchase price. Please allow up to 7 days after receipt of the returned Product for Sony to credit your account.

     You assume all risk of loss or damage to Product while in transit to Sony. Use of Sony provided shipping label is required. A shipping label that you personally procure, obtain or buy is not permitted for returns.

      Products that have been damaged, missing accessories, instruction sheets or with damaged packaging while in your possession are not eligible for return to Sony.

     SONY WILL ONLY ISSUE A REFUND IF THE PRODUCT IS CONFIRMED RECEIVED AT THE SONY APPROVED LOCATION. THUS, YOU ACKNOWLEDGE AND AGREE TO NOT RETURN THE PRODUCT(S) TO AN UNAPPROVED LOCATION (WHETHER AN UNAPPROVED CARRIER OR UNAPPROVED SONY LOCATION).

     **Subscriptions, cloud services, movies, music, game hardware, games, software, professional products, gift cards, engraved Products and 500mm super telephoto lens (SAL500F40G) are final sales and can only be exchanged for the same Product if defective.

For Returning TVs 51+”:

     Our preferred carrier will contact you within 24 hours to schedule for pickup time.

     Please allow approximately 4 - 7 business days from pick up of the Product to the return to Sony’s warehouse.

     Upon arrival of the returned Product at Sony’s warehouse, your return will be inspected.

     Please allow up to 10 business days for the refund to your original payment method. If the original form of payment is no longer available, then Sony will issue a check instead, which may take up to 4 weeks.

      If you have received damaged, defective or incorrectly shipped Product, please notify Sony Customer Care promptly and within 14 days of receiving the Product.

     For limited warranty terms, please see to the limited warranty card that accompanies the Product.

Shipping and Handling/Risk of Loss:

     Product prices do not include shipping and handling. Sony will use its discretion in selecting a reputable carrier and appropriate means of shipment. Risk of loss or damage to Products in transit is yours. In the event of Product damage or loss during transit, please promptly contact us at 1-800-249-SONY(7669) If your tracking number is showing as delivered and you didn’t receive your order, please promptly contact our Contact Center Sales and Care Team. For more details on hours of operation and other ways to contact us click here. IMPORTANT: Due to carrier restrictions, reports of lost or missing orders 30+ days after the delivery date cannot be honored and all sales are considered final.

     Sony does not ship to PO Boxes, third party mailbox services or freight forwarders. Sony does ship to CFPS for Canadian-based orders only.

     Sony does not ship internationally (including freight forwarders or CFPS addresses for international orders) and may not ship to certain locations, even within Canada.

     If you cannot receive or pick-up your order after three attempts for delivery, it will come back to Sony’s warehouse and we will process a refund to your original method of payment. TVs 51” and above require a scheduled delivery. In the event that you do not schedule your delivery online as directed, the carrier will make three attempts to contact you to arrange the delivery date and time.

1:1 Consultations:

     We have a team of agents that can assist with any questions you may have, please visit our Contact Us page for details on how to contact us. If additional expertise is needed, we can set you up with a 1:1 consultation with one of our product experts at no charge.

     Please note: 1:1 consultations are not currently available for Spatial Reality Display products.

Text Messages:

     If you agree to text Sony, you electronically agree to accept and receive communications from Sony, or third parties providing services on Sony’s behalf including via email, text message, calls, and push notifications to the cellular telephone number you provided to Sony. You understand and agree that you may receive communications generated by automatic telephone dialing systems and/or which will deliver prerecorded messages sent by or on behalf of Sony, including but not limited to communications concerning orders placed through your account on the Website or through Sony services.

     Message and data rates may apply. Check with your mobile carrier to confirm your text messaging rates. If you do not wish to receive promotional emails, text messages, or other communications, you may change your notification preferences by accessing Settings in your Sony account. To opt out of receiving promotional text messages from Sony, you must reply “STOP” from the mobile device receiving the messages.

Limitation of Liability:

     BOTH YOUR AND SONY’S LIABILITY SHALL BE LIMITED TO THE PRICE PAID FOR PRODUCT. IN NO EVENT SHALL EITHER YOU OR SONY BE LIABLE TO THE OTHER FOR ANY INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM PERFORMANCE OR FAILURE TO PERFORM UNDER THIS AGREEMENT, OR FROM THE FURNISHING, PERFORMANCE OR USE OF ANY PRODUCTS, GOODS OR SERVICE SOLD PURSUANT HERETO, WHETHER DUE TO A BREACH OF CONTRACT, BREACH OF WARRANTY, NEGLIGENCE, OR OTHERWISE. NEITHER YOU NOR SONY SHALL HAVE ANY LIABILITY TO THE OTHER FOR INDIRECT OR PUNITIVE DAMAGES OR FOR ANY CLAIM BY ANY THIRD PARTY EXCEPT AS EXPRESSLY PROVIDED HEREIN.

Links to Third-Party Websites:

     The Website may contain links to third party websites (“Third-Party Websites”), which are available for your convenience and are intended only to enable access to such Third-Party Websites and are not for recommendation or endorsement. Sony does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any Third-Party Site or its content, products, or services. Please review the terms and conditions that apply to your use of Third-Party Websites.

Export:

     Certain Software or other materials that you may obtain through the Website may be further subject to export controls. You will comply with all applicable export and re-export restrictions, laws, and regulations, and you will not transfer, or encourage, assist, or authorize the transfer of any Software to a prohibited country or otherwise in violation of any restriction, law, or regulation.

Taxes:

     Prices do not include any sales, local or other similar taxes. Where applicable, taxes will be shown on and added to your invoice. All such taxes shall be paid by you.

Resale:

     You certify and agree that you are purchasing Product(s) for your own personal use only and not for resale. You shall not resell Products or remove components from Product for resale.

Title:

     Title to Product(s) other than software passes from Sony to you upon shipment from Sony’s facility. Title to software shall remain with the applicable licensor(s).

Governing Law and Disputes:

     This Agreement shall be governed by and construed in accordance with the substantive laws of the Province of Ontario, as if this were a contract wholly entered into and wholly performed within Ontario and without regard to conflict of laws principles. Any Disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Province of Ontario.

     The parties acknowledge and agree that the provisions of the United Nations Convention on the International Sale of Goods (CISG), and any local implementing legislation related thereto, shall not apply to or govern, in any way whatsoever, this Agreement or any transactions resulting from and/or contemplated by this Agreement.

Dispute Resolution (Including Binding Arbitration):

     Read the following Dispute Resolution provision carefully. It details your rights and instructions should a Dispute related to the product arise.

     Arbitration Instructions with regard to Canadian purchasers excluding purchasers in Ontario, Saskatchewan, and Alberta and where prohibited:

     If purchaser is a resident of any Canadian jurisdiction (i.e., Ontario, Saskatchewan, and Alberta) where mandatory arbitration or waivers are prohibited, this Section does not apply to purchaser.

     “Dispute” is defined as any disagreement, cause of action, claim, controversy, or proceeding between you and any Sony related to or arising out of the sale of the Product by Sony, your purchase and/or use of the Product, or the terms of this Agreement. Dispute is to be given the broadest possible meaning that will be enforced.

     Purchaser agrees to seek to resolve the Dispute with regard to Sony Products through mediation with Canadian Arbitration Association before pursuing any other proceedings. Nothing herein shall preclude purchaser or Sony from seeking injunctive relief in the event that either of them perceives that, without such injunctive relief, serious harm may be done to the party. Either party to the Dispute may serve notice on the other of its desire to resolve a particular Dispute by mediation. The mediator shall be appointed by agreement between the parties or, if the parties cannot agree within five (5) days after receipt of the notice of intention to mediate, the mediator will be appointed by Canadian Arbitration Association. The mediation will be held at Toronto, Canada. The parties agree to attempt to resolve their dispute at mediation. The costs of the mediator shall be shared equally by the parties. If the Dispute has not been resolved within thirty (30) days of the notice of desire to mediate, any party may terminate the mediation and proceed to arbitration as set out below.

     Subject to the mediation provisions set out above, if any Dispute or controversy occurs between the parties relating in any way to this Agreement, the Dispute will be resolved by arbitration at Canadian Arbitration Association pursuant to the general Canadian Arbitration Association Rules for Arbitration. Any party may serve notice of its desire to refer a Dispute to arbitration. The arbitration shall be conducted by a single arbitrator. The arbitration shall be held in Toronto, Canada. The arbitration shall proceed in accordance with the provisions of the Arbitration Act (applicable to the purchaser’s province of residence). The decision arrived at by the arbitrator shall be final and binding and no appeal shall lie therefrom. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The costs of the arbitrator shall be divided equally between the parties.

     Opt-Out Instructions. IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION PROVISION, THEN: (1) you must notify Sony in writing within 30 days of the date that you purchased the Product; (2) your written notification must be mailed to Sony Electronics Inc., 16535 Via Esprillo, MZ 1105, San Diego CA 92127, Attn: Legal Department; AND (3) your written notification must include (a) your NAME, (b) your ADDRESS, (c) the DATE you purchased the Product, and (d) a clear statement that “YOU DO NOT WISH TO RESOLVE DISPUTES WITH ANY SONY ELECTRONICS ENTITY THROUGH ARBITRATION AND/OR BE BOUND BY THE CLASS ACTION WAIVER.”

     Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty accompanying the Product in any way, and you will continue to enjoy the benefits of the Limited Warranty.

Headings:

     The section headings used herein are for convenience or reference only and do not form a part of these terms and conditions, and no construction or inference shall be derived there from.

Critical Components:

     The Products are not authorized for use as critical components in life support systems or situations where failure to perform can reasonably be expected to cause significant injury to users or others.

Force Majeure:

     Sony shall be excused from any liability, default, non-compliance, or claim of breach for non-performance of its obligations under this Agreement, resulting from any act or event beyond its reasonable control or responsibility, including, but not limited to, acts of God, accident, fire, flood, storm, riot, war, acts of civil or military authorities, emergency state, sabotage, explosion, strike, lockout, labor disturbance, national defense requirement, governmental action (e.g., taxes, tariffs, trade restrictions, etc.), law, ordinance, order, rule or regulation, embargo, blockade, whether valid or invalid, epidemic, pandemic, outbreak, inability to obtain or curtailment of electricity or other types of energy, raw material, labor, component products or transportation, disruption or failure of normal sources of supply, cybersecurity or security breaches, third party failure (e.g., suppliers, contractors or carriers, etc.) or any similar or different contingency, event or occurrence which is beyond the reasonable control of Sony and/or would make performance or timely performance commercially impracticable (collectively “Force Majeure”). If any of these contingencies, events, or occurrences of Force Majeure exceed one-hundred twenty (120) continuous or cumulative days, then Sony may cancel this Agreement to the extent not previously fulfilled by giving the other party notice, and, excluding payment for Product, neither party will be liable to the other party for damages resulting from that cancellation.

     Product quantities are subject to availability. In the event of shortage, Sony may allocate sales and deliveries in its sole discretion.

Waiver/Invalidity/Severability:

     Failure of Sony to insist upon strict performance of any provisions hereof shall not be deemed a waiver of its right and remedies. If any provision of this Agreement is deemed or held by a court of competent jurisdiction to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect to the fullest extent permitted by law. The invalid or unenforceable provision shall be replaced by a valid and enforceable provision that most closely reflects the original intent of Sony.

Entire Agreement:

     These terms and conditions constitute the entire and exclusive agreement between you and Sony concerning the Products and your purchase hereunder and supersedes any and all statements or other agreements, whether oral or written, between you and Sony.

Trademark:

     The trademark “SONY” and any other product names, service names or logos of SONY used, quoted and/or referenced in this Web Site are trademarks or registered trademarks of Sony Corporation or any of its affiliates. Other product names and/or company names used in the Website may be protected as their trademarks and/or trade names. Microsoft, Windows, Windows Vista, Excel, Windows Media and Life Without Walls, and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. Intel, the Intel Logo, Intel Inside, Intel Core, Ultrabook, and Core Inside are trademarks of Intel Corporation in the U.S. and/or other countries. Google, Google TV, Google Maps, Google Chrome, Gmail, Google Books, Google Earth, Google Ocean, YouTube, Picasa, Android, Android Market, the Google TV, YouTube, Android and Android Market logos are trademarks of Google Inc. Facebook and the Facebook logo are trademarks of Facebook, Inc. Twitter, the Twitter logo, Tweet, and Twitter bird are trademarks of Twitter, Inc. in the United States and other countries. Skype and the Skype Logo are trademarks of Skype Limited. Apple, Macintosh, Mac, Mac OS, iPhone, iPod, iPad, iPod classic, iPod touch, iPod nano and iPod shuffle, iTunes and iMovie are trademarks of Apple Inc., registered in the U.S. and other countries. Netflix and the Netflix logo are registered trademarks of Netflix, Inc. Slacker and the Slacker Radio logo are trademarks of Slacker, Inc. Vudu and the Vudu logo are trademarks of Vudu, Inc. Hulu and the Hulu logo are trademarks of Hulu. Pandora is a trademark of Pandora Media, Inc. Amazon Video On Demand is a trademark of Amazon in the U.S. and/or other countries. AT&T and the AT&T Globe logo are trademarks of AT&T Intellectual Property. Verizon Wireless is a trademark of Verizon Trademark Services, LLC. Bluetooth and the Bluetooth logo are trademarks of Bluetooth SIG, Inc. Qualcomm and Snapdragon are registered trademarks of Qualcomm Incorporated. Adobe, the Adobe PDF logo, Creative Suite, Photoshop, Premiere and Acrobat are registered trademarks of Adobe Systems Incorporated in the United States and/or other countries. Norton and Norton Internet Security are trademarks owned by Symantec Corporation or its affiliates in the U.S. and other countries. Carl Zeiss, Vario-Sonnar and Vario-Tessar are registered trademarks of Carl Zeiss, Inc. HDMI and High Definition Multimedia Interface are trademarks of HDMI Licensing LLC. Blu-ray Disc, Blu-ray 3D, the Blu-ray Disc and Blu-ray 3D logos are trademarks of the Blu-ray Disc Association. Dolby and the double-D symbol are registered trademarks of Dolby Laboratories. DLNA is a registered trademark of the Digital Living Network Alliance.

Miscellaneous:

     The above purchases can be made at the Website. Total Product quantities remain the same regardless of where your purchase is made.

Patent Notice

     One or more patents may apply to this website, including without limitation: U.S. Patent Nos. 5,528,490; 5,761,649; 7,908,173; and 7,908,176.

Disclaimer

     Prices do not include tax or shipping. Reseller prices may vary. Specifications, availability, prices and terms of offer are subject to change without notice. Sony is not responsible for photographic, typographic or system errors.

     Version 06/11/2025

     Copyright 2025 Sony Electronics Inc.