PLEASE READ THESE TERMS AND CONDITIONS OF PARTICIPATION IN MY SONY MEMBERSHIP PROGRAM CAREFULLY. BY PARTICIPATING IN THIS PROGRAM, YOU AGREE TO BE BOUND BY THE TERMS DESCRIBED HEREIN AND ALL TERMS INCORPORATED BY REFERENCE. IF YOU DO NOT AGREE TO ALL OF THESE TERMS, DO NOT PARTICIPATE IN THIS PROGRAM.

THIS AGREEMENT CONTAINS A BINDING INDIVIDUAL ARBITRATION CLAUSE AND CLASS ACTION WAIVER APPLICABLE TO CERTAIN CANADIAN PROVINCES (EXCLUDING ONTARIO, SASKATCHEWAN, AND ALBERTA). IF YOU WISH TO OPT OUT OF THESE PROVISIONS, PLEASE FOLLOW THE INSTRUCTIONS IN THE DISPUTE RESOLUTION SECTION BELOW.

1. MEMBERSHIP ELIGIBILITY AND OVERVIEW

1.1 Sony of Canada ULC’s My Sony Canada Membership Program (“Program”) is a free rewards program offered at the discretion of Sony of Canada ULC (“Sony”, “we”, “our”, or “us”) for its electronics.sony.ca (“Website”) customers located in the Canada (excluding Quebec, New Brunswick). The Program is available to individuals for their personal use only and is limited to one account per individual. Individuals who are legal residents of the Canada (excluding Quebec, New Brunswick) and at least 19+ years of age (18+ in Alberta, Manitoba, Ontario, Prince Edward Island, Saskatchewan) (collectively, “Age of Majority”) who provide and maintain a valid Sony Store Account are eligible to become members. Anyone under the Age of Majority are not eligible to enroll or participate in this Program. No purchase is necessary to join the Program. Employees of Sony of Canada are not eligible to participate in the Program whatsoever, including with regard to the Website or any other friends and family website. Corporations, businesses, companies, associations, or other groups are not eligible and may not participate in the Program. The Program may not be used for any business or commercial purpose. Notwithstanding any provision to the contrary, Sony may refuse to create an account for any or no reason in its sole, unfettered discretion.

1.2 By joining the Program and becoming a Program member, you (“you,” “your,” or “Member”), agree that you have read, understood, and agree to be bound by these Program Terms and Conditions of Participation (collectively, “Terms”), including as changed, modified or amended.

1.3 These Terms do not alter in any way the terms or conditions of any other agreement you may have with Sony, including any agreement for products or services. By enrolling in the Program, you also agree to be bound by the following terms and conditions. If you do not agree to the terms and conditions, you cannot participate in the Program.

• The Website Terms and Conditions of Purchase
• The Website Privacy Policy

2. PROGRAM ENROLLMENT

2.1. To become a Member of the Program, eligible individuals must go to the Website and create a Sony Account or log in to their existing Sony Account:

Please Note: Access to the Program is only accessible by logging into your Sony Account on the Website.

2.2. With regard to the Sony Account, you must include your full name, email address, country, and date of birth and create a password in order to activate your Sony Account. You are solely responsible for maintaining the accuracy and confidentiality of your Sony Account information and for updating it as required. You may update your personal information by logging into your Sony Account on the Website.

2.3. Only one Sony Account may be associated with an individual Program Member and a single email address. In the event of a dispute over the identity of the Member enrolled in the Program, the Member will be deemed to be the authorized account holder of the email address submitted at the time of enrollment. The "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

3. PROGRAM BENEFITS

3.1. The Program is a way of thanking our loyal customers for purchasing our products and/or participating with our brand in promotions and/or activities. Members can earn Points or benefits by taking certain Program actions for which Sony promotes or declares, from time-to-time, that Points or benefits are redeemable (collectively, “Qualifying Actions”). Qualifying purchases include regular priced select products and/or services on the Website minus Exclusions (“Qualified Purchases”). Exclusions shall mean sales tax, state fees, shipping/handling charges, delivery charges, returns, exchanges, replacements, accommodations, purchase after returns, restocking fees, price match, discounts, coupons, any amounts redeemed as Sony Store credit, purchases to the extent paid with Points, and other excluded charges and/or purchases as specified by us from time-to-time, including, but not limited to, certain select premium products and services, and other specified products.

3.2. Earn My Sony Points. To receive points when shopping at electronics.sony.ca, you must be a Member and be logged into your Sony Account. You will receive 5 points for every 1 Canadian (“CAN”) Dollar spent (rounding up to the nearest dollar) on Qualified Purchases on the Website (“Points”). For example, if a Qualified Purchase is $10.75, the amount eligible for Points would be rounded up to $11.00 and the Member would earn 55 Points. From time to time, in our sole discretion, we may offer Qualifying Actions for which Members may earn Points. Qualified Purchases and Qualifying Actions will be posted on the Website or published through marketing communications and promotions on the Website or other manner of media, including without limitation on social media. For Qualified Purchases made on the Website, unless otherwise stated, Points are calculated based on the price of the Qualified Purchase on the Website at the time of purchase minus Exclusions. Points received for Qualified Purchases that are returned to Sony will be deducted from your Points balance.

After twelve (12) consecutive months of Account inactivity, all Points in the Account will expire without further notice to the Member. Account activity is defined as earnings Points through a purchase or using Points towards a purchase. Upon expiration, Points will not be reinstated by Sony. Membership will not be terminated upon expiration of Points.

A Member may redeem their accrued Points towards the purchase of products on the Website. Unless otherwise stated, Points will apply a discount of $0.01 per 1 Point. The number of Points required to redeem any Product is subject to change at any time without notice. Points will immediately be put on hold upon placing an order and thereafter will be deducted from the Member’s Program Sony Account upon shipment of the product.

3.3. For your purchase to qualify for the Program, you must be enrolled in the Program, logged into your Sony Account on the Website thereby providing your Program Member identification at the time you purchase Qualified Purchases. Products purchased before your membership in the Program are not eligible for the Program.

3.4. Sony Accounts, Points, benefits, or rewards of the Program may not be shared or combined. Only the Member paying for the Qualified Purchase may receive Points for said Qualified Purchase. Members may not sell, distribute, and/or transfer Points to other Members or non-Members for any reason whatsoever. We reserve the right to monitor the number of Sony Accounts per household and refuse, merge, close and/or terminate additional or duplicate Sony Accounts at any time.

3.5. Points, benefits and/or rewards issued, accrued, or earned through the Program are available for use only as set forth in the Program and are not cash equivalents, have no cash value, are non-transferable, and assign no property rights to Members. Such Points, benefits and/or rewards do not create a right of payment to Members or anyone whatsoever. Points credited to your Program account will be decreased or reversed, as applicable, if all or part of the Qualified Purchase is returned or cancelled, or if the credit is obtained through fraudulent or other activity that violates these Terms as determined by Sony, in our sole discretion. We are not responsible for Points lost or redeemed due to any activity by you or any third party. We are not responsible for Points that are expired, lost, stolen, or otherwise destroyed. The sale, barter, transfer, or assignment of any Points or benefits offered, issued, accrued, or earned through the Program, other than by us, is expressly prohibited. Any applicable tax liabilities resulting from Points, benefits and/or rewards earned under the Program are the sole responsibility of the Member.

3.6. We reserve the right to change terms and conditions of the Program, including without limitation what constitutes Points, the rate or value of Points, the discount awarded when Points are redeemed, what constitutes a Qualified Purchase, Qualifying Action and/or an Exclusion. We reserve the right to place limits on the number of purchases or activities that are eligible for the Program and the number or types of Points, rewards and/or benefits you may receive or earn, in a given time period or for the duration of the Program, and/or any combination thereof.

3.7. Member agrees that any and all inquiries or claims regarding Qualified Purchases or Qualifying Actions not being applied to Member’s Sony Account must be initiated by contacting Sony Customer Service at 1-800-249-7669 no later than forty-five (45) days after the Qualified Purchase, Qualifying Action or Program activity which gave rise to such inquiry or claim. Member must identify to Sony their name, address, phone number, and email address associated with the Program, the date of the Program activity that is the subject of the inquiry or claim, and the issue(s) encountered. MEMBER AGREES THAT FAILURE TO SUBMIT INQUIRIES OR CLAIMS WITHIN THE AFOREMENTIONED TIME PERIOD WILL CONSTITUTE A COMPLETE AND FINAL WAIVER AND FORFEITURE BY MEMBER WITH RESPECT TO THE SUBSTANCE OF SUCH CLAIMS OR INQUIRIES, INCLUDING WITHOUT LIMITATION ANY POINTS, REWARDS OR BENEFITS OF THE PROGRAM, AND RELEASES SONY FROM ANY OBLIGATION WHATSOEVER RELATED TO SUCH INQUIRIES AND CLAIMS. Sony shall not be responsible or liable for late notifications about Qualified Purchases or Qualifying Actions not being credited to the Member’s Sony Account after the aforementioned forty-five (45) days.

3.8. Nothing whatsoever received under this Program, including but not limited to Points or products or services purchased with those Points, can be exchanged, or returned for another product or service, or a monetary refund.

3.9. The products and services available through the Program are for personal use only. You agree to not sell or resell any of the products or services you purchase or otherwise receive from us within one (1) year of receipt. We reserve the right, without notice, to cancel or reduce the quantity of any order to be filled and/or any products or services to be provided to you that we believe, in our sole discretion, may result in the violation of our Terms.

4. MARKETING COMMUNICATIONS

4.1. Sony may communicate certain promotions regarding the Program via email. In order to ensure you are receiving such communications, you may opt in to receive, Sony of Canada marketing emails and other marketing communications, which include marketing communications containing information on new launches, insider-only offers and special loyalty-only benefits (e.g., a complimentary birthday gift). If you are opted-in to Sony marketing emails, you will continue to receive these emails until you opt out of those emails specifically.

4.2. If you opt out of receiving Sony marketing emails, you will continue to receive transactional emails regarding the Program. Program transactional emails are sent a few times a year to notify you of your Points balance and/or Program changes. If you terminate your Program membership, you will no longer receive Program transactional emails.

5. TERMINATION AND MODIFICATION

5.1. The Program and its benefits are offered at our sole discretion. We may, in our discretion, cancel, modify, restrict or terminate these Terms and/or the Program (in whole or in part) at any time without prior notice, even though such cancellation, modifications, restrictions and/or terminations may (i) terminate Points, benefits and/or rewards, (ii) affect the value of Points, benefits or rewards - even if already accumulated or earned; (iii) impact the ability to redeem accumulated Points, benefits or rewards; and/or (iii) terminate or cancel the unredeemed Points in a Member’s Sony Account.

5.2. We reserve the right, at any time, in our sole discretion to: (i) exclude you from participation in the Program; (ii) discontinue your participation in the Program; and/or (iii) suspend or audit your membership and/or Sony Account for any amount of time without prior notice. Any suspected abuse of the Program, failure to follow these Terms, membership inactivity for twelve (12) consecutive months, illegal activity, fraud, misrepresentation or other conduct inconsistent with these Terms and/or detrimental to us or our interests, including without limitation, any suspected illegal, fraudulent other unauthorized use of any Program, may result in the revocation of your membership and make you ineligible for further participation in the Program. If your membership is revoked, any Points, rewards and/or benefits in your Sony Account will automatically expire and your access to the Program and features will automatically terminate, in our sole discretion. If, in our sole discretion, we suspect fraud, misrepresentation, abuse or violation of these Terms, we also have the right to take appropriate legal action.

5.3. If you decide you no longer want to be a part of the Program, you may cancel your membership at any time in your Sony Account on the Website at which time, after two (2) business days to process your request, your points will be forfeited, cancelled, null, void and no longer retrievable or redeemable. Upon the unfortunate death of a Member, the Member’s account will be closed and any Points, benefits, or rewards in the Sony Account will be forfeited.

6. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

6.1. NEITHER SONY NOR OUR PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, AGENTS, OR LICENSORS MAKE ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND WHATSOEVER, EXPRESS OR IMPLIED, IN CONNECTION WITH THESE TERMS OR THE PROGRAM OR ANY OF THE POINTS, REWARDS OR BENEFITS ASSOCIATED WITH THE PROGRAM INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OR FITNESS FOR A PARTICULAR PURPOSE, EXCEPT TO THE EXTENT SUCH REPRESENTATIONS AND WARRANTIES ARE NOT LEGALLY EXCLUDABLE.

6.2. YOU AGREE THAT NEITHER SONY NOR OUR PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, AGENTS, OR LICENSORS WILL BE RESPONSIBLE OR LIABLE IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) FOR ANY (A) INTERRUPTION OF BUSINESS; (B) ACCESS DELAYS OR ACCESS INTERRUPTIONS TO THE PROGRAM; (C) DATA NON-DELIVERY, LOSS, THEFT, MISDELIVERY, CORRUPTION, DESTRUCTION OR OTHER MODIFICATION; (D) LOSS OR DAMAGES OF ANY SORT INCURRED AS A RESULT OF DEALINGS WITH OR THE PRESENCE OF THIRD PARTY LINKS ON THE WEBSITE OR USE OF ANY POINT, REWARD OR BENEFIT OF THE PROGRAM; (E) COMPUTER VIRUSES, SYSTEM FAILURES OR MALFUNCTIONS WHICH MAY OCCUR IN CONNECTION WITH YOUR USE OF THE WEBSITE, INCLUDING DURING HYPERLINK TO OR FROM THIRD PARTY WEBSITES; (F) ANY INACCURACIES OR OMISSIONS IN PROGRAM CONTENT; OR (G) EVENTS BEYOND OUR REASONABLE CONTROL. WE MAKE NO REPRESENTATIONS OR WARRANTIES THAT DEFECTS OR ERRORS WILL BE CORRECTED OR THAT THE PROGRAM WILL CONTINUE.

6.3. FURTHER, NEITHER SONY NOR OUR PARENT, SUBSIDIARIES, AFFILIATES, PARTNERS, AGENTS, OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND (INCLUDING LOST PROFITS) RELATED TO THE PROGRAM OR AND YOUR PARTICIPATION THEREIN, WHETHER IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND IN NO EVENT SHALL OUR MAXIMUM AGGREGATE LIABILITY EXCEED TEN CAN DOLLARS ($10.00).

6.4. YOU AGREE THAT NO CLAIMS OR ACTION IN CONTRACT, WARRANTY, OR IN TORT (INCLUDING NEGLIGENCE) ARISING OUT OF, OR RELATED TO, YOUR PARTICIPATION IN THE PROGRAM, USE OF ANY POINTS, REWARDS OR BENEFIT OR THESE TERMS MAY BE BROUGHT BY YOU MORE THAN ONE (1) YEAR AFTER THE CAUSE OF ACTION RELATING TO SUCH CLAIM OR ACTION AROSE. IF YOU ARE DISSATISFIED WITH THE PROGRAM, TERMINATION OF YOUR MEMBERSHIP IN THE PROGRAM IS YOUR SOLE REMEDY. WE HAVE NO OTHER OBLIGATION, LIABILITY, OR RESPONSIBILITY TO YOU.

7. INDEMNIFICATION

You agree to defend, indemnify and hold harmless, Sony, its parents, subsidiaries and other affiliates, and the respective officers, directors, employees and agents of each of them, from and against all claims, suits, liabilities, losses, costs and expenses (including reasonable attorneys’ and experts’ fees and court and settlement costs) arising from or incident to: any third party claim, action, or demand resulting from your participation in the Program in violation of any law, rule, regulation or these Terms.

Sony’s failure to act with respect to a breach by you or others does not waive its right to act with respect to subsequent or similar breaches. Sony reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate with Sony in asserting any available defenses. Section 7 shall remain in full force and effect notwithstanding any termination of your use of the Program or Sony Account.

8. GOVERNING LAW AND DISPUTES

8.1. This Program shall be governed by and construed in accordance with the substantive laws of the Province of Ontario, as if this were a contract wholly entered into and wholly performed within Ontario and without regard to conflict of laws principles. Any Disputes arising under or in connection with this Agreement shall be subject to the exclusive jurisdiction of the Province of Ontario. The parties acknowledge and agree that the provisions of the United Nations Convention on the International Sale of Goods (CISG), and any local implementing legislation related thereto, shall not apply to or govern, in any way whatsoever, this Program or any transactions resulting from and/or contemplated by this Agreement

8.2. DISPUTE RESULUTION (INCLUDING BINDING ARBITRATION)

Read the following Dispute Resolution provision carefully. It details your rights and instructions should a Dispute related to the Program or product arise.

Arbitration Instructions with regard to Canadian purchasers excluding purchasers in Ontario, Saskatchewan, and Alberta and where prohibited:

If Member is a resident of any Canadian jurisdiction (i.e., Ontario, Saskatchewan, and Alberta) where mandatory arbitration or waivers are prohibited, this Section does not apply to purchaser.

“Dispute” is defined as any disagreement, cause of action, claim, controversy, or proceeding between you and any Sony, including without limitation, related to or arising out of the sale of the Product by Sony, your purchase and/or use of the Product, or the terms of this Program. Dispute is to be given the broadest possible meaning that will be enforced.

Member agrees to seek to resolve the Dispute with regard to Sony Products through mediation with Canadian Arbitration Association before pursuing any other proceedings. Nothing herein shall preclude Member or Sony from seeking injunctive relief in the event that either of them perceives that, without such injunctive relief, serious harm may be done to the party. Either party to the Dispute may serve notice on the other of its desire to resolve a particular Dispute by mediation. The mediator shall be appointed by agreement between the parties or, if the parties cannot agree within five (5) days after receipt of the notice of intention to mediate, the mediator will be appointed by Canadian Arbitration Association. The mediation will be held at Toronto, Canada. The parties agree to attempt to resolve their dispute at mediation. The costs of the mediator shall be shared equally by the parties. If the Dispute has not been resolved within thirty (30) days of the notice of desire to mediate, any party may terminate the mediation and proceed to arbitration as set out below.

Subject to the mediation provisions set out above, if any Dispute or controversy occurs between the parties relating in any way to this Program, the Dispute will be resolved by arbitration at Canadian Arbitration Association pursuant to the general Canadian Arbitration Association Rules for Arbitration. Any party may serve notice of its desire to refer a Dispute to arbitration. The arbitration shall be conducted by a single arbitrator. The arbitration shall be held in Toronto, Canada. The arbitration shall proceed in accordance with the provisions of the Arbitration Act (applicable to the Member’s province of residence). The decision arrived at by the arbitrator shall be final and binding and no appeal shall lie therefrom. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction. The costs of the arbitrator shall be divided equally between the parties.

Opt-Out Instructions. IF YOU DO NOT WISH TO BE BOUND BY THE BINDING ARBITRATION PROVISION, THEN: (1) you must notify Sony in writing within 30 days of the date that you became a Member; (2) your written notification must be mailed to Sony Electronics Inc., 16535 Via Esprillo, MZ 1105, San Diego CA 92127, Attn: Legal Department; AND (3) your written notification must include (a) your NAME, (b) your ADDRESS, (c) the DATE you purchased the Product, and (d) a clear statement that “YOU DO NOT WISH TO RESOLVE DISPUTES WITH ANY SONY OF CANADA ENTITY THROUGH ARBITRATION AND/OR BE BOUND BY THE CLASS ACTION WAIVER.”

Opting out of this dispute resolution procedure will not affect the coverage of the Limited Warranty accompanying a Product in any way, and you will continue to enjoy the benefits of the Limited Warranty.

9. MISCELLANEOUS

9.1. Complete Agreement/Invalidity & Severability. This Agreement, subject to Section 1.3., constitutes the complete, final, and exclusive understanding between Sony and each Member relating to the subject matter hereof and governs your use of the Program, including the Website, superseding all prior or contemporaneous understandings, agreements, communications, and/ or advertising with respect to such subject matter. If any provision of this Agreement is held by a court of competent jurisdiction to be invalid or unenforceable, then such provision(s) shall be construed, as nearly as possible, to reflect the intentions of the parties, and all other provisions shall remain in full force and effect. Neither the course of conduct between the parties nor trade practice shall act to modify any provision of this Agreement.

9.2. Third-Party Terms. Member may be subject to additional terms and conditions that may apply when Member obtains or uses any Third-Party Offerings, including but not limited to third-party content, third-party software or goods and services provided by or through third parties associated or affiliated with the Program.

9.3. No Waiver. Sony’s failure to insist upon strict performance of any provision(s) of this Agreement or to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of its right or remedies or of the provision.

9.4. Assignment. Sony may assign its rights and delegate its duties under this Agreement to any party at any time without notice to you. The rights and licenses granted hereunder may not be assigned or transferred by you, and any attempted assignment or transfer in violation hereof shall be null and void.

9.5. Headings. All headings in this Agreement are for convenience only and have no legal effect.

     V.04-10-2026

     Copyright 2026 Sony of Canada ULC